Thermal equipment · Houston, USA · Since 2009
Service / lifecycle / installed record
Service starts with the serial record: the configuration, materials, drawings and test data that travelled with the unit. From there we support spares, inspection, cleaning, retrofit and commissioning.
Service principle
We do not ask you to describe the unit from memory.
Every order is indexed to a serial number. That record connects the nameplate to the drawing revision, material schedule, test data and spare-parts list. Service starts with the record, not a generic catalogue search.
Spare parts
Serial-matched
Field service
Partner network
Inspection
Condition-based
Retrofit
Envelope-first
Service routes
Choose the route that matches the condition: restore the existing unit, verify its performance, or change the envelope for a new duty.
01Gaskets, plates, coils, fans, motors, pumps, instruments and control components matched to the serial record. Emergency kits can be held against critical assets.
02Condition assessment, fouling review, leak detection, performance check and cleaning plans. Findings are reported against the original duty and the current operating data.
03Add capacity, change refrigerant or media, improve access or replace an obsolete unit within the existing footprint. The retrofit is engineered as a new envelope, not a like-for-like guess.
Response path
A support case is triaged by the engineering desk. Safety-critical and production-stop issues are escalated to the duty engineer.
01
Serial number, condition, operating data and immediate risk.
02
Drawings, bill of materials and test history pulled from the order file.
03
Spares, inspection, cleaning, repair or retrofit recommended with lead time.
04
Work record, replaced parts and updated service history issued.
Emergency support
Production stop or safety-critical condition?
Global field support
Service partners in Europe, the Middle East, Asia Pacific, Africa and the Americas work from the same controlled documentation as the factory. Partner capability is listed by territory.
Find a service partnerBefore you call
Service / support
The support desk can pull the order file, drawings and spare list once the serial number is known. If the nameplate is inaccessible, send the project reference and a photograph.